Understanding your shops effective labor rate is very important. As many service managers find out that what they have posted is really NOT thier true effective labor rate. Once your staff have given discounts or reduced your labor rate to accomodate a customer that waters down your effective labor rate and cost yor business money.
Do you really know what your shops effective labor rate is? Almost every shops effective labor rates are going to be less than the posted, that just a fact of life. But you need to know what your giving away and if you can reduce the bleeding of your profits from un neccessary discount or reduction of labor.
Download this workbook to see what your effective labor rate is and how you can fix this issues.
REMEMBER - every dollar saved in this process goes directly to your bottom line profits!